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Q. |
What does this system cost? |
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A. |
There is a $50 one time fee if CENTROL does the
installation or a $25 one time fee if the subscriber does the
installation. Installation is EASY. Then there is a $24/month monitoring
fee billed quarterly. |
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Q. |
Do I own the system? |
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A. |
No. The transmitter, unit and the
phone cord are the property of CENTROL.
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Q. |
Does Medicare or insurance
cover the cost? |
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A. |
No. Sorry. Our
payment agreement is between you and CENTROL.
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Q. |
How far can my resident be from my
system and still press the transmitter to get help? |
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A. |
While the construction of your
home has a lot to do with range of the signal sent by the transmitter,
your coverage will be a radius of 150-200 feet.
Feel free to test
the range by having a person
stand by your unit while another person moves about your home pressing
the transmitter. When the unit receives the signal from the
transmitter it will beep. The person standing by the unit simply
presses the RESET button to stop the call from going any further.
REMEMBER: The resident is only covered in and
around your home. You cannot go to the store and expect coverage.
That technology has not yet been perfected.
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Q. |
What if the
resident presses the transmitter by accident? |
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A. |
Relax! You will always be treated
with respect and courtesy. When you hear the voice asking how they
can help you, simply tell them you hit the button by mistake and there
is no emergency. Not a problem at all.
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Q. |
What about when going
to bed? |
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A. |
While we strongly suggest you
wear your transmitter (button) all the time, some
people prefer to take it off at night putting it within reach on a
table. Nights are when most falls happen.
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Q. |
Can the transmitter
(button) be worn in the shower? |
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A. |
Yes. Use
your discretion!
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Q. |
What if the transmitter is
lost? |
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A. |
Replacement or additional
transmitters are $45.00 each. Call CENTROL (Toll Free
877-792-4494) to order.
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Q. |
What if we experience a power
failure? |
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A. |
There is a backup battery in the
unit that will keep your system working for up to 8 hours. It is a
rechargeable type that recharges as long as it is plugged into an active
power outlet that is not operated by a wall switch.
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Q. |
How long does it take to
receive the system once I place my order with CENTROL? |
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A. |
According to where you are and
how many you need. Easy installation. Call
877-792-4494. |
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Q. |
Why is it important to test
the system once a month? |
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A. |
FIRST: There is a Lithium
battery in the transmitter (button you wear). The battery life is
approximately 10 years. We cannot guarantee batteries since we are
not the manufacturer. Therefore, the only way to know if the
transmitter is working is to test. SECOND:
Testing is a way for the subscriber to become familiar with
the system. So, when and if they need help, they are more
comfortable pressing the transmitter and talking with the professional
who answers.
THIRD: It is possible that the phone
line could be inadvertently disconnected. The call will not be
able to go through. TESTING is the only way to be sure
everything is securely plugged in and working properly!
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HOW TO TEST:
- Press the transmitter.
- When the professional speaks to you, tell them you are just
testing and there is NO Emergency.
- They will disconnect the call and you are finished.
- We ask you to test once a month.
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Q. |
What if a resident changes
phone numbers or addresses? |
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A. |
No problem. Just give us a call PRIOR to your
change and give us the new information in advance. (Call
877-792-4494)
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Q. |
Tell me the product name and
the company name again. |
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A. |
The in-home product is called 24/7 Medical Alert.
Our company name is CENTROL.
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Q. |
I have DSL for my computer. Since DSL puts noise in
the line, will this system work with DSL? |
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A. |
Yes. The manufacturer has produced a built-in filter so our system will be
dependable every time you send a signal, even if you have DSL. |
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Q. |
If my phone
line is through my computer (digital phone connection), can I use your
system? |
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A. |
Sorry.
All the systems available today in the emergency response systems
industry require the analog sounds that the standard analog phone system
emits. Therefore, digital phone systems are not compatible.
If you have a digital phone line through your computer, you will need to
get a separate standard analog dial tone line to be compatible with any
medical alert product on the market today. The programmed phone
number in the console is an "800" number therefore, it is not a long
distance charge to you. (Please do not confuse the answer to this
question with DSL service. See the question concerning
DSL
above.) |
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Your
Questions are Welcome! |
A Personal Emergency Response System (PERS)
for in home use. The 24/7 Medical Alert In-Home unit is an attractive
bedside console that calls a professionally monitored central station
when activated by a wireless pendant transmitter.