| Q. |
What does this system cost? |
| A. |
Each community has different circumstances.
Please call 800-435-7628 for negotiable quotes. |
| Q. |
Do I own the system? |
| A. |
No. The transmitter, unit and the
phone cord are the property of CENTROL.
|
| Q. |
Does Medicare or insurance
cover the cost? |
| A. |
No. Sorry. Our
payment agreement is between you and CENTROL.
|
| Q. |
How far can my resident be from my
system and still press the transmitter to get help? |
| A. |
While the construction of your
home has a lot to do with range of the signal sent by the transmitter,
your coverage will be a radius of 150-200 feet. Feel free to test
the range by having a person
stand by your unit while another person moves about your home pressing
the transmitter. When the unit receives the signal from the
transmitter it will beep. The person standing by the unit simply
presses the RESET button to stop the call from going any further.
REMEMBER: The resident are only covered in and
around your home. You cannot go to the store and expect coverage.
That technology has not yet been perfected.
|
| Q. |
What if the resident presses
the transmitter
by accident? |
| A. |
Relax! You will always be treated
with respect and courtesy. when you hear the voice asking how they
can help you, simply tell them you hit the button by mistake and there
is no emergency. Not a problem at all.
|
| Q. |
What about when going bed? |
| A. |
While we strongly suggest you
wear your transmitter (button) all the time, some
people prefer to take it off at night putting it within reach on a
table. Nights are when most falls happen.
|
| Q. |
Can the transmitter
(button) be worn in the shower? |
| A. |
Yes. Your transmitter is waterproof.
Use your discretion!
|
| Q. |
What if the transmitter is
lost? |
| A. |
Replacement or additional
transmitters are $42.00 each. Call CENTROL (Toll Free
877-792-4494) to order.
|
| Q. |
What if we experience a power
failure? |
| A. |
There is a backup battery in the
unit that will keep your system working for up to 8 hours. It is a
rechargeable type that recharges as long as it is plugged into an active
power outlet that is not operated by a wall switch.
|
| Q. |
How long does it take to
receive the system once I place my order with CENTROL? |
| A. |
According to where you are and
how many you need. Easy installation! |
| Q. |
Why is it important to test
the system once a month? |
| A. |
FIRST: There is a Lithium
battery in the transmitter (button you wear). The battery life is
approximately 10 years. We cannot guarantee batteries since we are
not the manufacturer. Therefore, the only way to know if the
transmitter is working is to test.
SECOND: Testing is a way for the subscriber to become familiar with
the system. So, when and if they need help, they are more
comfortable pressing the transmitter and talking with the professional
who answers.
THIRD: It is possible that the phone
line could be inadvertently disconnected. The call will not be
able to go through. TESTING is the only way to be sure
everything is securely plugged in and working properly!
|
| |
HOW TO TEST:
- Press the transmitter.
- When the professional speaks to you, tell them you are just
testing and there is NO Emergency.
- They will disconnect the call and you are finished.
- We ask you to test once a month.
|
| Q. |
What if a resident changes
phone numbers? |
| A. |
No problem. Just give us a call PRIOR to your
change and give us the new information in advance. (Call
877-792-4494)
|
| Q. |
Tell me the product name and
the company name again. |
| A. |
The in-home product is called
24/7 Medical Alert. Our company name is CENTROL.
|
| Q. |
I have DSL
for my computer. Since DSL puts noise in the line, will this
system work with DSL? |
| A. |
Yes. Due to the increase in
customers with DSL, we approached the manufacturer with the problem.
The manufacturer has produced a built-in filter so our system will be
dependable every time you send a signal. |
| Q. |
If my phone line is through my
computer (digital phone connection), can I use your system? |
| A. |
Sorry. All the system
available today in the emergency response systems industry require the
analog sounds that the standard analog phone system emits.
Therefore, digital phone systems are not compatible. If you have a
digital phone line through your computer, you will need to get a
separate standard analog dial tone line to be compatible with any
medical alert product on the market today. The programmed phone
number in the console is an "800" number therefore, it is not a long
distance charge to you. (Please do not confuse the answer to this
question with DSL service. See the question concerning
DSL above.) |
| |
Your
Questions are Welcome! |
For your convenience we offer two formats to use
our fill-in Voice-to-Voice Activation Request Form
For your convenience we offer two formats to use
our 24/7 Medical Alert Installation and Testing Procedures
800-435-7628 
A Personal Emergency Response System (PERS)
for in home use. The 24/7 Medical Alert In-Home unit is an attractive
bedside console that calls a professionally monitored central station
when activated by a wireless pendant transmitter.