Saving Lives Nationwide Since 1994

In Home Use  
24/7 Medical Alert

Independent Living  
24/7 Medical Alert
Off the Hook
PRESALERT
2-Way Voice System

8500 Series

Assisted Living 
24/7 Medical Alert
NurseAlert
Off the Hook
PRESALERT
2-Way Voice System

8500 Series

Skilled Nursing 
Nurse Alert

Centrol Information 
Products Overview
Contact Us

 

24/7 Medical Alert System

     With off-site monitoring (make it easy on the staff)


click image for larger view

Watch our informative 24/7 Medical Alert Video

DSL Compatible

Frequent Questions

Transmitter Features

Installation and Testing Procedures

Voice-to-Voice Activation Request

  
A Personal Emergency Response System (PERS) for in home use. The 24/7 Medical Alert In-Home unit is an attractive bedside console that calls a professionally monitored central station when activated by a wireless pendant transmitter.

  • Help will arrive in minutes.
      

  • The system works through your resident's existing home phone line. 
      

  • The system is guaranteed for 5 years (including transmitter)
      

  • Those of you who have DSL service in your home, rest assured the system is compatible.

<top>

Transmitter Features:

  • Weighs less than 1/2 ounce and is comfortable.
     

  • No larger than a postage stamp.
     

  • Waterproof (wear in the shower)!
     

  • Uses a Lithium battery that lasts up to10 years.

<top>

Most Frequently Asked Questions

Q.

What does this system cost?

   

A.

There is a $50 one time fee if CENTROL does the installation or a $25 one time fee if the subscriber does the installation. Installation is EASY. Then there is a $24/month monitoring fee billed quarterly.

Q.

Do I own the system?

 

A.

No. The transmitter, unit and the phone cord are the property of CENTROL.
  

Q.

Does Medicare or insurance cover the cost?

 

A.

No.  Sorry.  Our payment agreement is between you and CENTROL.
  

Q.

How far can my resident be from my system and still press the transmitter to get help?

 

A. While the construction of your home has a lot to do with range of the signal sent by the transmitter, your coverage will be a radius of 150-200 feet.

Feel free to test the range by having a person stand by your unit while another person moves about your home pressing the transmitter.  When the unit receives the signal from the transmitter it will beep.  The person standing by the unit simply presses the RESET button to stop the call from going any further.  

REMEMBER: The resident is only covered in and around your home.  You cannot go to the store and expect coverage.  That technology has not yet been perfected.
 

Q.

What if the resident presses the transmitter by accident?

 

A. Relax! You will always be treated with respect and courtesy.  When you hear the voice asking how they can help you, simply tell them you hit the button by mistake and there is no emergency.  Not a problem at all.
 

Q.

What about when going to bed?

 

A. While we strongly suggest you wear your transmitter (button) all the time, some people prefer to take it off at night putting it within reach on a table.  Nights are when most falls happen. 
  

Q.

Can the transmitter (button) be worn in the shower?

 

A. Yes.  Use your discretion!
 

Q.

What if the transmitter is lost?

  

A. Replacement or additional transmitters are $45.00 each. Call  CENTROL (Toll Free 877-792-4494) to order.
 

Q.

What if we experience a power failure?

 

A. There is a backup battery in the unit that will keep your system working for up to 8 hours.  It is a rechargeable type that recharges as long as it is plugged into an active power outlet that is not operated by a wall switch.
 

Q.

How long does it take to receive the system once I place my order with CENTROL?

 

A. According to where you are and how many you need.  Easy installation.  Call
877-792-4494.

 

Q.

Why is it important to test the system once a month?

 

A. FIRST: There is a Lithium battery in the transmitter (button you wear).  The battery life is approximately 10 years.  We cannot guarantee batteries since we are not the manufacturer.  Therefore, the only way to know if the transmitter is working is to test.

SECOND: Testing is a way for the subscriber to become familiar with the system.  So, when and if they need help, they are more comfortable pressing the transmitter and talking with the professional who answers.

THIRD: It is possible that the phone line could be inadvertently disconnected.  The call will not be able to go through.  TESTING is the only way to be sure everything is securely plugged in and working properly!
  

    HOW TO TEST:
  1. Press the transmitter.
  2. When the professional speaks to you, tell them you are just testing and there is NO Emergency.
  3. They will disconnect the call and you are finished.
  4. We ask you to test once a month.

Q.

What if a resident changes phone numbers or addresses?

 

A. No problem.  Just give us a call PRIOR to your change and give us the new information in advance.  (Call 877-792-4494)
  

Q.

Tell me the product name and the company name again.

 

A. The in-home product is called 24/7 Medical Alert.   Our company name is CENTROL.
 

Q.

I have DSL for my computer.  Since DSL puts noise in the line, will this system work with DSL?

 

A.

Yes.  The manufacturer has produced a built-in filter so our system will be dependable every time you send a signal, even if you have DSL.

Q.

If my phone line is through my computer (digital phone connection), can I use your system?

  

A.

Sorry.  All the systems available today in the emergency response systems industry require the analog sounds that the standard analog phone system emits.  Therefore, digital phone systems are not compatible.  If you have a digital phone line through your computer, you will need to get a separate standard analog dial tone line to be compatible with any medical alert product on the market today.  The programmed phone number in the console is an "800" number therefore, it is not a long distance charge to you.  (Please do not confuse the answer to this question with DSL service.  See the question concerning DSL above.)

   
Your Questions are Welcome!

<top>

Voice-to-Voice Activation Request Form:

For your convenience we offer two formats to use our fill-in Voice-to-Voice Activation Request Form

 

Installation and Testing Procedures:

For your convenience we offer two formats to use our 24/7 Medical Alert Installation and Testing Procedures

   

Products Overview • 24/7 Medical Alert • Nurse Alert • Off the Hook • PRESALERT • Two-Way Voice System • Contact Us
  

Centrol, Inc. •  Emergency Response Systems  • 
877-792-4494 toll free • 800-435-7628  •  FAX: 410-828-7730  •  Email_Us

Hit Counter  Copyright © 2004-Present   Centrol, Inc  •  All rights reserved.
Revised: 04/03/12.  Website Created and Managed by Bizness Concepts   
Webmaster